What is the main information dispatchers need from callers?

The most critical information dispatchers require from callers is the location of the patient. This detail is paramount because it allows emergency medical services to quickly and accurately send responders to the right place for assistance. Without knowing where the emergency is occurring, the dispatcher cannot effectively mobilize resources, which could potentially delay care for those in need.

While additional information such as the patient's medical history, the caller's name and address, and the nature of the emergency are also valuable, they do not hold the same immediate importance as the patient's location. Dispatchers prioritize knowing where help is needed as it directs the entire response effort. The other information may be gathered subsequently, but without an accurate location, timely response is impossible.